When you submit a BugSplat to us, if we have information about your crash that can help you, we will display it in your web browser. Please make sure that you submit a BugSplat to us - i.e., when you crash, please click the Send Error Report button when you see a dialog like the following one:.If you are still crashing on launch or when using SketchUp and none of the above steps helped you, please try the following: Please follow the steps found here to fix this issue.Ĥ. For example, it is possible that your system has a discrete AMD graphics card and an on-board Intel graphics card and SketchUp is crashing because it is using the Intel graphics card.If you have multiple video cards, you may need to set which one SketchUp uses. If you are still crashing with SU 2017 M2 and have an AMD graphics card, see this Help Center article.ģ.If you have an AMD graphics card and are crashing, please upgrade to SketchUp 2017 M2 as we made some fixes that could solve your crashes. We have had some reports of SketchUp crashing when launching SketchUp or working in SketchUp for users with older AMD graphics cards on Windows. We have seen an Intel driver related startup crash related to using SketchUp with graphic cards using very old versions of OpenGL - e.g., OpenGL 1.4.Ģ. If none of the above steps work, check that your graphics card meets our minimum requirements for running SU 2017. If you have a built in video card (like an Intel 4600), you may need to contact your computer manufacturer to get the latest driver (i.e., Dell, HP, etc). Note that it is possible that using the first set of steps your card will report that it is up to date when it is not up to date! If these steps don’t solve the crashing or you are having trouble getting an updated driver for your Intel video card, please try the steps found in this forum post from Yogesh. Here are some links on where to get drivers for each of the above graphics cards: We are seeing that this crash most often affects the following graphics cards: To update your driver, please try the steps found here. If you are crashing on launch and have an Intel video card, try updating your graphics driver to see if that solves the issue. We are seeing that this crash is usually related to an out of date Intel graphics card driver that does not play well with SketchUp 2017. We have had a good deal of reports of SketchUp crashing on launch for users with Intel graphics cards on Windows. I also wanted to give an update on some issues that have been reported on the Windows operation system and potential workarounds for them.ġ. This release contains the bug fixes documented here. Make sure your system meets these requirements before installing it! To get the M2 release, launch SketchUp and select the Help > Check for Update menu item or go to this Knowledge Center article. Howdy everybody! As you may have noticed, SketchUp Pro 2017 M2 (maintenance release 2) is here! Like the earlier SketchUp 2017 releases, this release requires your system meets our minimum requirements for installing SketchUp 2017 as defined here. If you’d like to give it a try, please download the 30-day trial here. QUICK UPDATE! In case you hadn’t heard, we just released SketchUp Pro 2018 which has some fixes that should help with some of these crashes.
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